Terms and Conditions
These Terms and Conditions of service are copyright to Laurie de Mel Properties.
Unless otherwise agreed by Laurie de Mel Properties in writing, these conditions shall be construed in accordance with English law and are in addition to your statutory rights.
In these terms and conditions of business, “the Company” and “provider” shall mean Laurie de Mel Properties and “the customer” and “subscriber” shall mean any Company, firm, organisation or private individual trading with the Company.
The Agreement shall run from the start date to the end date, unless the subscriber has failed to pay any advance fees due in which case the service will be terminated and any balance of funds retained by the Provider. An Agreement may be cancelled at any time after the expiry date by either party provided 30 days’ notice is given.
The Company will take all reasonable steps to ensure accurate and efficient dealing with all communications received for the customer and that mail is handled in accordance with the customer’s instructions on the application form. However, no warranty or liability is accepted by the Company, its staff or agents in relation to services provided, nor for losses or damages to the customer nor money, valuables or loss of business, however so caused.
Call Answering & Mail Forwarding Deposits
Any monies paid into call answering and mail forwarding accounts are non-refundable, but may be transferred to a similar service at the discretion of the Provider.
Fair Usage Policy
This acceptable use policy sets out the terms between you and Laurie de Mel Properties under which you may use the phone answering service we provide. Your use of the phone answering service means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms and conditions of sale.
If during any monthly billing period you exceed our fair usage we may terminate your service immediately or, at our sole discretion if we consider it appropriate, we may suspend your service and offer you an alternative call plan applicable to your usage. If having offered you an alternative you do not agree to move to the new call plan we reserve the right to terminate your service immediately. Termination charges apply.
A client’s account may have been deemed to exceed our fair usage policy where the volume of calls use more than 5 % of our staff’s handling capability. There are numerous activities that could cause such problems such as marketing campaigns, complaint diversions, call diverts and other similar reasons.
Business Address Service
The subscriber agrees not to circumvent, interfere with, tamper with or re-direct any mail whatsoever which contains the address Falcon House, Eagle Road, Langage, Devon, PL75JY or Kingdom House, Brunel Road, Newton Abbot, Devon, TQ12 4PB or any part thereof. Failure to comply with this condition will automatically constitute grounds for immediate termination of all or any services provided to them by the Provider.
In emergencies the Provider will attempt to locate the subscriber to pass on messages and the costs incurred in so doing will be charged to the subscriber.
Arrangements made for routine posting or faxing of messages and/or mail is done so entirely at the risk of the subscriber and the Provider will accept no liability whatsoever due to non-delivery of the messages and /or mail. We charge £1.00 per side for scanning mail to clients.
Mail and/or deliveries are taken in entirely at the risk of the subscriber and the Provider will accept no liability or responsibility whatsoever for any losses, shortages or damages howsoever caused. Any packages larger than 300mm x 215mm x 55mm (length x width x height) will attract a surcharge of £2 per item and we must be notified in writing at least 24 hours before the delivery, failure of notification will lead to parcel rejection. A storage surcharge of £4.00 per day per item will be attracted for parcels over the given size.
If you expect to receive large, bulky or heavy items we must be notified by phone or email prior to the expected delivery date. These items will be charged at £8.00 per day until collected
The subscriber will pay the subscription (and any special handling charges if requested) in advance, failing which the Provider may refuse to handle messages without prejudice to any claim for monies owing.
The subscriber also agrees to pay the administration fee for mail forwarding which is equal to the postage cost plus a 15% uplift.
The subscriber undertakes to notify the Provider in writing of any change of address or contact details. The subscriber is entitled to print the mailing address and/or telephone number on all stationery only during the currency of the agreement.
The subscriber agrees that it will not use the service for any illegal or illegitimate purposes, and that such uses will constitute grounds for immediate termination of services by the Provider and agrees to provide the Provider with an acceptable form of ID under any current or future Money Laundering Regulations.
The Provider will make every reasonable effort to ensure accurate and expeditious handling of mail and/or messages, but no responsibility shall attach to Laurie de Mel Properties or its employees, agents or officers for any damages, injuries or loss howsoever arising or to whomsoever caused.
The Company will take all reasonable steps to ensure accurate and efficient dealing with all communications received for the customer and that mail is handled in accordance with the customers’ instructions on the application form. However, no warranty or liability is accepted by the Company, its staff or agents in relation to services provided, nor for losses or damages to the customer nor money, valuables or loss of business, however so caused.
We do not allow Money Laundering Regulations registrations with any of our address services.
Registered Office Address
The subscriber accepts and understands that Laurie de Mel Properties does not permit the use of the address provided as a Registered Office address without prior written authority. Without this authority any mail other than statutory mail from HMRC will be returned to sender. If the agreement has expired all mail will be returned to sender.
Furthermore, in the event of cancellation by the subscriber prior to the expiry date of the contract Laurie de Mel Properties will be entitled to charge a handling fee pro rata in accordance with the initial work done, or length of time remaining and this will be charged at the monthly rate irrespective of the length of time of the original contract, in addition an early cancellation fee will be charged at the discretion of the Provider, for Telephone answering this will include a minimum fee of £65.00 and for Mail Boxes this will include a minimum fee of £65.00.
Provision of up-to-date contact information
The customer hereby confirms that the information provided in this Agreement is accurate at the time of signing the Agreement and any change(s) of customer’s personal details or business details will be notified to the Company immediately. The company reserves the right to suspend or terminate a customer’s service if we are unable to contact them appropriately.
The customer will fully indemnify the Company against all liabilities, expenses, losses, claims, damages or penalties incurred by the Company in respect of this Agreement and due to the way in which the business services are however occasioned including through defamation, suing or being sued as a result of the breach whatsoever and howsoever committed by the customer or any third parties. The Company, its staff or agents will have no liability to any third party.
Identification, Confidentiality and Privacy
If you have purchased services from us that mean ‘an ongoing business relationship’ exists, where services are renewable, your acceptance of these Terms and Conditions means you are granting us, Laurie de Mel Properties authorisation to undertake appropriate checks to help us comply with MLR regulations. We reserve the right to use Experian who will check the information you have provided about yourself with information held about you on public databases. Should this action be taken it will leave a footprint on your credit search file however this will not have an effect for credit applications. A record of the search will be retained.
In some circumstances Laurie de Mel Properties may require under the money laundering act to obtain 2 forms of personal identification. The customer agrees to provide 1 photo identification and 1 proof of address. In the event that the Customer fails to provide such documents, Laurie de Mel Properties reserve the right to cancel the contract without refund of monies paid.
One photographic identification; which can be a driving licence, national id or passport.
One proof of address; this needs to be dated within the last three months showing the applicants residential address. This needs to be an official document such as tax notice, bank statement, and utility bill phone bill.
The identification must be provided to us in two ways:
A) Bring in person the two requested original identification documents into our office. A staff member will then check the documents and sign and date this to verify the identification.
B) Have the identification certified by a professional person who is not already a friend or a relative of the applicant for example:
> Family GP
> Civil Servant
> Post Office
The certifier will also need to sign, date and print their name in full on each copied document. They will also need to provide their business contact details including address and telephone number.