Privacy Policy

At Laurie de Mel Properties T/A Kingdom Business Centre we are committed to protecting and respecting your privacy.

This Privacy Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you are happy with any changes.

Any questions regarding this Policy and our privacy practices should be sent by email to [email protected] or in writing to Laurie de Mel Properties, Falcon House, Eagle Road, Langage, Plymouth, PL7 5JY.

Who are we?

We are Laurie de Mel Properties T/A Kingdom Business Centre a Serviced Office and Virtual Office provider whose offices are at Kingdom House, Brunel Road, Newton Abbot, TQ12 4PB.

Visitors to our website

When someone visits we use a third party, Kodal to collect standard internet log information and details of visitor behaviour patterns using Google Analytics. We do this to find out things such as the number of visitors to the various parts of the site.  This information is only processed in a way which does not identify anyone. Kodal do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.  If we do want to collect personally identifiable information through our website, we will be up front about this.  We will make it clear when we collect personal information and will explain what we intend to do with it.

Security and performance

Laurie de Mel Properties uses Kodal to help maintain the security and performance of the website. Kodal create and maintain the server which is private to Laurie de Mel Properties.  Hosting services are provided by a company called Upcloud,  The data centre providing these services are certified to the following standards: ISO 27001, 9001, 14001, OHSAS 18001, PCI-DSS.


We use a third party service, WordPress, to publish our blog. WordPress requires visitors who wish to post a comment to enter a name and email address.

People who contact us via social media

We do not use a third party provider to manage our social media interactions.

If you send us a private or direct message via social media the message will not be shared with any other organisations.

People who use our LiveChat service

If you use the LiveChat service we will collect your name, email address and the contents of your LiveChat session. This information will be retained however it will not be shared with any other organisations.

You can request a transcript of your LiveChat session at the start of your session or by contacting Laurie de Mel Properties confirming your email address and the date the session occurred.

People who call us

When you call Laurie de Mel Properties we collect Calling Line Identity information and record the call. We use this information to help improve efficiency, effectiveness and to provide protection to both yourself and Laurie de Mel Properties.

People who email us via the website

We will monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available at After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Use of Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.  These cookies will last for one year.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We may share information about you to check its accuracy, or in other ways allowed by law.

We may pass data to:

– third-party organisations, as allowed by law

– agencies with whom we have a duty to co-operate

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

If you have left comments on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you.  This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us regarding new products and services, then you can select your choices by ticking the relevant boxes situated on the marketing preference form.

We will not contact you for marketing purposes by email, post, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email at [email protected] or in writing to the address below.

How you can access and update your information

The accuracy of your information is important to us and we are always working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if there are any changes to the information that we hold or any other information we hold is inaccurate or out of date, please contact us by email at [email protected] or write to us at the address below.

You have the right to ask for a copy of the information Laurie de Mel Properties hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it is treated securely. Any sensitive information such as credit or debit card details are not recorded and the card information is not held by us.

Where non-sensitive details (your email address etc) are transmitted normally over the internet this cannot be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.  Once we receive your information, we make our best effort to ensure its security on our systems.

Links to other websites

This privacy Policy does not cover the links within this site linking it to other websites. We encourage you to read the privacy statement of the other websites you visit.

Complaints or queries

Laurie de Mel Properties tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously.  We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.  We would also welcome any suggestions for improving our procedures.

If you want to make a complaint about the way we have processed your personal information please contact us via email at [email protected] or in writing to the address set out below.

How to contact us

If you want to request information about our privacy Policy you can email us at [email protected] or write to:

Data Protection Officer

Laurie de Mel Properties

Falcon House

Eagle Road